Terms & Conditions

Agreement to Terms

Welcome to Northeastern Industrial Supply. These Terms and Conditions ("Terms") govern your access to and use of our website at northeasternis.com (the "Website") and your purchase of products from us.

By accessing or using our Website, placing an order, or purchasing products from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of our Website immediately.

Use of Website

Permitted Use

You may use our Website for lawful purposes only, including:

• Browsing product information and pricing
• Placing orders for products and services
• Accessing technical resources and documentation
• Contacting us for customer service inquiries
• Creating and managing your account

Prohibited Activities

You agree not to:

• Use the Website for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to our systems, accounts, or networks
• Interfere with or disrupt the Website or servers
• Use automated systems (bots, scrapers) to access the Website without permission
• Copy, reproduce, or distribute Website content without authorization
• Impersonate another person or entity
• Upload viruses, malware, or other harmful code
• Collect user information without consent

Account Registration

To access certain features of our Website or place orders, you may need to create an account.

Account Responsibilities

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• You may not transfer or share your account with others

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

Orders and Pricing

Product Information

We strive to provide accurate product descriptions, specifications, and pricing. However:

• Product images are for illustration purposes and may not reflect exact appearance
• Specifications are subject to manufacturer changes
• Colors may vary due to monitor settings
• We do not guarantee product availability

Pricing

• All prices are in U.S. Dollars (USD)
• Prices are subject to change without notice
• Pricing errors may be corrected, and orders may be canceled if necessary
• Applicable taxes and shipping charges will be added at checkout
• Special pricing or volume discounts may apply to business accounts

Order Acceptance

Your order constitutes an offer to purchase products. We reserve the right to accept or decline any order for any reason, including:

• Product availability
• Pricing or description errors
• Credit or payment issues
• Suspected fraudulent activity
• Geographic shipping restrictions

Payment Terms

Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• Business checks (with approved credit account)
• Wire transfer (for large orders)
• Net 30 terms (for approved business accounts only)

Payment Authorization

By providing payment information, you:

• Represent that you are authorized to use the payment method
• Authorize us to charge the full order amount, including taxes and shipping
• Agree to pay all charges at the prices in effect when charged

Business Credit Accounts

Business customers may apply for credit terms. Credit accounts are subject to:

• Credit application approval
• Credit limit restrictions
• Payment terms (typically Net 30)
• Late payment fees and interest charges
• Suspension or termination for non-payment

Shipping and Delivery

Shipping and delivery are governed by our Shipping & Returns Policy. Key terms include:

• Risk of loss passes to you upon delivery to the carrier
• Delivery timeframes are estimates and not guaranteed
• You are responsible for providing accurate shipping information
• Shipping charges are non-refundable except for our errors

For complete shipping information, please review our Shipping & Returns Policy.

Returns and Refunds

Returns are accepted in accordance with our Shipping & Returns Policy. General terms include:

• Returns must be initiated within 30 days of purchase
• Products must be unused and in original packaging
• Return authorization is required before returning items
• Certain products are non-returnable (opened chemicals, custom orders, etc.)
• Restocking fees may apply

For complete return information, please review our Shipping & Returns Policy.

Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Northeastern Industrial Supply or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Restrictions

You may not:

• Copy, modify, or distribute Website content without permission
• Use our trademarks, logos, or branding without written authorization
• Create derivative works based on our content
• Remove copyright or proprietary notices
• Frame or mirror any part of the Website

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal or internal business purposes only.

Product Warranties

Product warranties are provided by the respective manufacturers. Northeastern Industrial Supply does not provide independent warranties beyond those offered by manufacturers.

• Warranty terms vary by product and manufacturer
• Warranty claims must be directed to the manufacturer
• We will assist with warranty claim coordination when possible
• Proof of purchase is required for warranty claims

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NORTHEASTERN INDUSTRIAL SUPPLY SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage resulting from product use
• Damages arising from Website downtime or technical issues
• Damages exceeding the amount paid for the product or service

Some jurisdictions do not allow limitation of liability for certain damages, so the above limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless Northeastern Industrial Supply, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Website or products
• Your violation of these Terms
• Your violation of any third-party rights
• Your misuse of products or failure to follow manufacturer instructions

Dispute Resolution and Governing Law

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions.

Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Oakland County, Michigan, and you consent to the jurisdiction of such courts.

Informal Resolution

Before filing a claim, we encourage you to contact us to seek informal resolution of any disputes.

Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website with an updated "Last Updated" date.

Your continued use of the Website after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

General Provisions

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

Entire Agreement

These Terms, together with our Privacy Policy and Shipping & Returns Policy, constitute the entire agreement between you and Northeastern Industrial Supply regarding use of the Website and purchase of products.

Contact for Questions

If you have questions about these Terms, please contact us at the information provided below.