Reliable delivery options and straightforward return policies
At Northeastern Industrial Supply, we work hard to ensure every order is shipped quickly, accurately, and with the care your projects demand. Whether you're ordering a single item or coordinating a large pallet shipment, our goal is to provide reliable delivery options that meet your needs.
Nationwide Shipping
We ship most products anywhere in the United States using trusted carriers. Orders are processed in the order they are received, and most in-stock items ship within 1–2 business days.
General Shipping Information
Shipping methods include parcel services and LTL freight, depending on product type and weight.
Certain items may require additional handling due to size, weight, or hazardous material classifications.
Tracking information is provided as soon as your order ships.
Transit times vary based on location, carrier, and shipping method selected.
Note: If your order contains oversized, heavy, or multiple pallet items, our team may contact you to confirm delivery requirements.
Freight Shipments
Some products—such as large equipment, coatings in bulk quantities, or palletized materials—must ship via freight.
Freight Deliveries May Require:
A commercial address
A loading dock or forklift
Advance scheduling with the carrier
Liftgate Service: If you do not have unloading equipment, liftgate service may be arranged for an additional fee.
Local Delivery Business Customers Only
We offer local delivery for qualifying customers within our regional service area.
Because local delivery requires dedicated time, personnel, and route planning, this service is reserved for:
Business customers with ongoing purchasing needs
Regular or consistent buyers who frequently order from Northeastern Industrial Supply
Job sites or facilities that place recurring or large-volume orders
Local Delivery Limitations
To maintain efficiency, we do not provide local delivery for one-time retail customers or small, infrequent orders. Smaller orders can be picked up in-store or shipped via standard parcel services.
Think Your Company Qualifies?
If you believe your company qualifies for local delivery services, please contact us and we will be happy to review your account.
Customers are welcome to pick up orders at our store location during regular business hours. We recommend calling ahead to ensure your order is ready when you arrive.
Multi-Location Pickup: If you are located closer to one of our other store locations, please contact us to arrange product availability for pickup. We maintain additional locations in Pinckney, Saginaw, Bay City, and Frankenmuth. Please note that these locations primarily stock paint and epoxy-related products, and other product categories may require advance notice to ensure availability at the time of pickup.
Backorders & Lead Times
While we strive to keep our most popular items in stock, some products may require additional lead time depending on manufacturer availability. Our team will notify you if an item is backordered or requires extended processing.
Damaged or Missing Items
If your shipment arrives damaged or incomplete:
Document the issue immediately upon delivery
Take clear photos of the damaged packaging, damaged product, and the shipping label on the box
Contact us within 48 hours with your order number and photos
Retain all packaging materials and damaged product until the claim is resolved
Important: Please do not dispose of any damaged products or packaging materials until we advise you to do so. The shipping carrier may need to inspect the damaged items as part of their claims process. We will coordinate pickup or disposal once the inspection is complete.
Required Documentation
To expedite your claim, please provide:
Photos of the exterior packaging showing visible damage
Photos of the damaged product(s)
A clear photo of the shipping label affixed to the damaged box
Your order number or invoice number
A description of the damage or missing items
We will work with the carrier and manufacturer to resolve the issue as quickly as possible, whether through replacement, repair, or refund.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you need to return a product, please review our return policy below.
Return Eligibility
Returns are accepted under the following conditions:
Items must be returned within 30 days of purchase
Products must be in original, unused condition
Original packaging must be intact and undamaged
Receipt or proof of purchase must be provided
Non-Returnable Items
Due to safety, health, or regulatory reasons, the following items cannot be returned:
Opened or partially used chemicals, coatings, or adhesives
Custom-mixed or special-order products
Personal protective equipment that has been opened or used
Electrical or gas-powered equipment that has been used
Cut materials (fabric, plastic sheeting, etc.)
Clearance or closeout items marked as final sale
Special Orders: Products ordered specifically for your project may be subject to restocking fees or may not be returnable. Please confirm return eligibility before ordering custom or special-order items.
Return Process
Contact us at (800) 227-8479 or visit your nearest location to initiate a return
Provide your order number and reason for return
Our team will provide return authorization and instructions
Return items to either store location or ship back as directed
Refunds & Exchanges
Once your return is received and inspected:
Approved refunds will be processed to the original payment method within 5-7 business days
Exchanges can be processed immediately for in-stock items
Shipping costs are non-refundable unless the return is due to our error
Restocking fees may apply to certain returns
Defective Products: If you receive a defective item, please contact us immediately. We will work with you and the manufacturer to resolve the issue through replacement, repair, or refund at no cost to you.
Questions About Shipping or Returns?
Our team is here to help. If you need assistance with delivery options, transit times, freight requirements, return eligibility, or local delivery services, please reach out—we're always happy to assist.
