Your privacy and data security are important to us
Effective Date: January 1, 2025 Last Updated: November 21, 2025
Introduction
Northeastern Industrial Supply ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or interact with our services.
By using our website at northeasternis.com, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please discontinue use of our site.
Information We Collect
We collect information that you voluntarily provide to us, as well as information automatically gathered during your use of our website.
Personal Information You Provide
Name and contact information (email address, phone number)
Billing and shipping addresses
Payment information (processed securely through our payment providers)
Account credentials if you create an account with us
Order history and purchasing preferences
Communication preferences for marketing and promotional materials
Automatically Collected Information
IP address and geographic location
Browser type and version
Device information and operating system
Referring URLs and pages visited on our site
Date and time of visits
Usage patterns and browsing behavior through cookies and analytics tools
How We Use Your Information
We use the information we collect for the following purposes:
Process and fulfill your orders, including payment processing and shipping
Communicate with you regarding your orders, account status, and customer service inquiries
Send transactional emails such as order confirmations and shipping notifications
Provide technical support and respond to your questions
Send promotional emails, newsletters, and marketing communications (with your consent)
Improve our website functionality, product offerings, and overall user experience
Analyze website traffic and usage patterns to optimize performance
Prevent fraud, security breaches, and other potentially illegal activities
Comply with applicable laws, regulations, and legal obligations
Marketing Communications: You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business, including:
These service providers have access to your personal information only as necessary to perform their functions and are obligated to maintain confidentiality.
Legal Requirements
We may disclose your information if required to do so by law or in response to:
Requests from law enforcement or government agencies
Protection of our rights, property, or safety
Investigation of fraud or security issues
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to this Privacy Policy.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and gather information about how you use our site.
What Are Cookies?
Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve website functionality.
Types of Cookies We Use
Essential Cookies: Required for basic website functionality and security
Performance Cookies: Help us understand how visitors interact with our site
Functionality Cookies: Remember your preferences and settings
Marketing Cookies: Track your browsing to deliver relevant advertisements
Managing Cookies
You can control cookie settings through your browser preferences. Note that disabling cookies may limit some website functionality, such as:
Shopping cart features
Account login and saved preferences
Personalized content and recommendations
Third-Party Analytics: We use Google Analytics and similar tools to analyze website traffic. These services may use cookies to collect information about your use of our site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Data Security
We take the security of your personal information seriously and maintain appropriate administrative, technical, and physical safeguards to protect your data, including:
Secure Socket Layer (SSL) encryption for data transmission
Secure payment processing through PCI-compliant providers
Regular security assessments and updates
Access controls limiting who can view your information
Employee training on data privacy and security practices
Security Disclaimer: While we implement industry-standard security measures, no method of electronic transmission or storage is 100% secure. You use our website and provide information at your own risk. We cannot guarantee absolute security of your data.
Your Privacy Rights
You have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal data (where legally permitted)
Opt-Out: Unsubscribe from marketing communications at any time
Data Portability: Request your data in a portable format
Restriction: Request that we limit how we use your information
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.
California Residents: Under the California Consumer Privacy Act (CCPA), California residents have additional privacy rights. Please contact us if you would like more information about your CCPA rights.
Third-Party Links
Our website may contain links to external websites, including manufacturer sites, industry resources, and partner organizations. We are not responsible for the privacy practices or content of these third-party websites.
We encourage you to review the privacy policies of any external sites you visit. This Privacy Policy applies only to information collected through our website.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this policy.
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Northeastern Industrial Supply
Phone:(800) 227-8479 Mailing Address:
28575 Grand River Ave
Farmington Hills, MI 48336
